What Happened?
Your hosting account has been temporarily suspended. This typically happens due to policy violations, payment issues, or security concerns.
Identify the Issue
Common reasons include overdue payments, resource overusage, or terms of service violations.
Contact Support
Reach out to our support team to clarify the suspension reason and resolution steps.
Restore Service
Once the issue is resolved, we'll promptly restore your hosting account.
Frequently Asked Questions
Accounts are typically suspended for reasons including overdue invoices, violation of terms of service, excessive resource usage, security concerns, or spam complaints. Our support team can provide specific details about your case.
Suspension duration depends on the issue. Payment-related suspensions are usually lifted within hours of payment confirmation. Other issues may require investigation and can take 24-48 hours to resolve after we receive all required information.
No, your data remains safe on our servers during suspension. We maintain regular backups and don't delete suspended accounts immediately. However, prolonged suspension may eventually lead to data removal, so we recommend resolving the issue promptly.
To avoid future suspensions: keep payments current, monitor resource usage, maintain updated software, follow our terms of service, use strong passwords, and regularly backup your data. Our support team can provide specific recommendations for your account.
During suspension, public access to your website is disabled. However, you can still access your files through FTP or File Manager in our client area to make necessary changes or download backups.